Customer Service Policies

Return Address

Career Services
100 Dunford Hall
915 Volunteer Boulevard
Knoxville, TN 37996-4010
Phone (865) 974-5435

Return / Refund Policy:

Products:
If you need to return or exchange merchandise, you must call 865-974-5435 or send an email to mreinert@utk.edu to receive a return authorization approval. You will be asked for a brief description of the problem. If the product owner grants authorization for a return, please make a copy of the original paperwork and include that in the box with the item. All returns must be received by us within 30 days of the original order date, and the customer is responsible for the return shipping charge.

Services:

Job fair cancellations must be sent to Deanna Bonner at dcbonner@utk.edu. Full job fair refunds will be granted for cancellations requested at least two weeks prior to the event date.

Shipping Information

Shipping fees are included in the price of items featured on the Career Services Webstore.

Delivery Statement

All items are shipped via USPS and are shipped within 3 business days of receipt of payment.

Your Security Is Important To Us

We know your privacy is very important to you. When you place orders on our site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industrial standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your personal information.

Privacy Policy Statement

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the email address.

We collect only the domain name, but not the e-mail address of visitors to our Web page, the email addresses of those who communicate with us via email, aggregate information on what pages consumers see or visit, information volunteered by the consumer, such as survey information and/ or site registrations.

The information we collect is used for internal review and then is discarded, and used to improve the content of our Web page.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record past activity, at a site in order to provide better service when visitors return to our site.

If you do not want to receive email from us in the future, please let us know by sending us email at the above address, calling us at the above telephone number, or writing to us at the above address.

If you supply us with your postal address online you will only receive the information for which you provided your address.

Persons who supply us with their telephone numbers online you will only receive telephone contact from us with information regarding orders they have placed online. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices at some time in the future we will post the policy changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them. Customers can access this information by emailing us at the address above or by logging into their account online.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Customers can have this information corrected by sending us email at the above address or by logging into their account online.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server. You know that you are on a secure site by the locked icon in your browser window. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number.